Feedback is any information that can help us get better at pursuing our purpose. When feedback is flowing and we're learning from it, we'll move faster towards making Animal Freedom a reality.
We create feedback flow in lots of ways at ATT. It's up to all of us to think about where feedback could flow better. We aim to get feedback flowing in three major areas:
Feedback between people can cover things like:
Appreciating someone for something they did
Asking someone to do something differently
Reminding someone to adhere to a Membership Agreement, Community Agreement or another specific agreement they have made
Getting help from a group to deal with tense feelings
We have various ways of helping feedback flow between people:
Check-ins at the start of meetings
Regular relationship-building practices
Meetings to process emotional and interpersonal tensions
Clear roles and accountabilities, constrained by policies and domains
We use Glassfrog to check who to talk to about different issues
When a role holds an asset as one of its domains, we know to talk to them before doing anything to that asset
Everyone is responsible for "processing tensions" in their roles
Regular operational meetings
Checking for objections to proposals is a way of soliciting feedback
Digital technologies for open communication
Circle Review processes
Feedback about the organisation's structure helps us clarify what work needs to get done to achieve our purpose, and how it needs to be done. It can cover things like:
Proposing that specific ongoing work needs to be done to achieve our purpose
Asking which roles are accountable for what work
Creating policies that install "minimum red tape" to reduce risk of harm to the organisation
We have various ways of helping feedback flow to enhance organisational structure:
Our Governance Process
Circle Leads defining the accountabilities needed in their circle
Circle Reps representing their circle in governance meetings of their super-circle
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