Custom Conflict Procedure

The Custom Conflict Produre is to be activated only in complex cases for which the other processes in the Conflict System are not applicable.

1. Engage People Operations

Arrange a meeting with People Operations. Together you will try to find a mutually agreeable next step within the resources available. Potential options include, but are not limited to:

• another attempt at a direct conversation

• a supported conversation facilitated by a member of People Ops

• convening a panel of topic-relevant colleagues to listen and help shape agreement. It can’t force a decision but usually carries enough moral weight for matters to come to a conclusion.

• arranging for an external mediator or other expert to host a supported conversation or mediation

• arranging for intervention by an external authority

• a group-supported conversation, mediation or Restorative Circle if the conflict involves or has impacted the wider community/group

• arranging creative and intuitive (non-dialogical) processes to explore conflict, e.g. systemic constellations, process work etc.

• convening a Care Council.

• arranging conflict coaching or mentoring support.

• escalating the issue to become a formal employment matter and activating a relevant process; this is particularly the case if the matter is serious and/or involves accusations of bullying, harassment, victimisation and/or discrimination.

If the processes tried are not able to find a way forward, or the process has broken down, then move to step 2.

2. Engage Organisational Arbitrator

People Operations will refer the matter to the Organisational Arbitrator role, or a role with equivalent authority, and this role will issue a judgment on next steps to take.