Animal Think Tank Handbook
  • Welcome!
  • Who We Are
    • Mission & Core Values
    • Theory of Change & Power
    • Governance & Structure
  • Operational Policies & Processes (set by Direction Circle)
    • Asynchronous Governance
    • Consulting
    • Living Grants
    • Membership, Bringing People In & Letting People Go
    • Project Approval
    • Public-Facing Communications
    • Role Assignment Restrictions
    • Role Purpose Format
    • Spending Authority
  • People Policies & Processes (set by People Ops)
    • Alcohol and Other Drugs
    • Conflict Transformation System
      • Conflict Transformation System Intro & Overview
      • Informal Conflict Transformation Procedure
      • Capability & Performance Management Procedure
      • Disciplinary Procedure
      • Discrimination & Harassment Procedure
      • Grievance Procedure
      • Membership Review Procedure
      • Custom Conflict Procedure
    • Contributor Rights & Expectations
    • Leave
    • Member Agreement
    • Nonviolence
    • Redundancy Procedure
    • Respect Towards Fellow Animals
    • Sharing Rooms
    • Social Media
    • We're All Crew
    • Working With Children & Vulnerable People
  • Guides for Life At ATT
    • Feedback & Conflict
      • Conflict Transformation Resources
      • Our Approach to Communication & Feedback
      • Additional Resources on Communication and Feedback
    • Holacracy
      • Holacracy Constitution Summary
      • Holacracy Meeting Resources
        • Meeting Cards
        • Reflection Prompts for Governance Meetings
        • Template for Ad Hoc Tactical Meetings
      • How To Use The Governance Process Outside Meetings
      • Tension Processing Guide
    • Leadership Development Resources
    • Meetings
      • How to run effective meetings
      • When you should attend meetings
    • Money
      • How To Spend Money
      • How To Pay A Contractor
    • Our Approach to Power
    • Personal Organisation
    • Running A Circle
      • Role Induction Template
    • Tech & Digital Tools
      • Setup Guide: Google Calendar
      • Setup Guide: Email
      • Setup Guide: Office Scanner
      • Usage Guide: ProofHub
  • New Members: Start Here!
    • Stepping Into Your Role
    • What You Can Do In Your Role
  • Join Us
  • Suggest Improvements To The Handbook
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  • 1. Engage People Operations
  • 2. Engage Organisational Arbitrator

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  1. People Policies & Processes (set by People Ops)
  2. Conflict Transformation System

Custom Conflict Procedure

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Last updated 5 months ago

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The Custom Conflict Produre is to be activated only in complex cases for which the other processes in the Conflict System are not applicable.

1. Engage People Operations

Arrange a meeting with People Operations. Together you will try to find a mutually agreeable next step within the resources available. Potential options include, but are not limited to:

  • another attempt at a direct conversation

  • a supported conversation facilitated by a member of People Ops

  • convening a panel of topic-relevant colleagues to listen and help shape agreement. It can’t force a decision but usually carries enough moral weight for matters to come to a conclusion.

  • arranging for an external mediator or other expert to host a supported conversation or mediation

  • arranging for intervention by an external authority

  • a group-supported conversation, mediation or if the conflict involves or has impacted the wider community/group

  • arranging creative and intuitive (non-dialogical) processes to explore conflict, e.g. systemic constellations, process work etc.

  • convening a .

  • arranging conflict coaching or mentoring support.

  • escalating the issue to become a formal employment matter and activating a relevant process; this is particularly the case if the matter is serious and/or involves accusations of bullying, harassment, victimisation and/or discrimination.

If the processes tried are not able to find a way forward, or the process has broken down, then move to step 2.

2. Engage Organisational Arbitrator

People Operations will refer the matter to the role, or a role with equivalent authority, and this role will issue a judgment on next steps to take.

Restorative Circle
Care Council
Organisational Arbitrator